A Plus Transportation
Door to Door Service
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Terms and Condition
General
All times in the agreement are US Eastern time.
It is very important that all the detail that you have given us is accurate. We therefore advise all our
customer's to please check & ensure that they have given us right date, time and location. These must be
valid as we cannot be held responsible for any reservation(s) cancelled/ rejected / not guaranteed due to
invalid/incorrect/ travel details.
Airport Pickup Procedures
Unless otherwise advised, the meeting point with the driver is always the AIRPORT INFORMATION DESK in
the Arrivals Hall at all terminals of airports.
We monitored the actual arrival time of the flights, 24 hours using airport, television or Internet information
services.
Customer’s arriving International flights should not expect their driver to meet them inside the terminal
earlier than 30 minutes from the actual time of flight landing. We allow 30 minutes time for the immigration,
customs and for luggage claim. However, during these time your driver remains on standby outside the
terminal building.
Customer’s travelling with hand luggage only must inform us via email or by phone in advance, since they
are likely to come out earlier. We will arrange for a driver to be inside the terminal building within 15 minutes.
On the day of your arrival, we will try and adjust schedules to the actual landing time (as the flight may be
delayed or arriving earlier) so that these times are maintained but this cannot be guaranteed, particularly if
a flight lands early.
Waiting Time (Airport Transfers)
In cases where a customer fails to show up and we have not received any communication or instructions
from the customer, the driver shall pull off from the terminal. Remember, we have no way of knowing
whether you are on a flight - airlines will not tell us (Data Protection Act). The respective booking will then
be considered as a NO SHOW and this would mean NO REFUND would be offered.
However, if we do receive your communication within 45 minutes, we will extend the waiting time and the
driver shall remain inside the terminal until a contact has been made. However, in such case additional
waiting and parking charges will have to be paid by the customer and shall be debited from the customer’s
credit card to cover the extra costs involved. The cost for this would be 20% extra. So therefore, all
customers are sincerely advised to call us on time and notify about any delays they may have to face upon
their arrival at the airports.
For the hotel pick-up, a 10 minutes grace period is given as an allowance from the actual pick-up time and
is absolutely free. This is done in good faith bearing in mind that a customer may face some delays during
their checking-out from the hotel or for any other reason. However, a waiting time thereafter will be charged
$10.00 every 15 minutes.
Cancelling Your Booking
Should you wish to cancel your reservation, you can do so by Phone or E-mail. You will need to have your
booking conformation in hand.
Unless otherwise stated, cancellations can be made up to 1 clear working days of your transfer. So if you
transfer is on Wednesday, you must cancel by 03.00 pm on Monday. If you cancel before the time period
your money would be fully refundable to your bank cards.
Cancellation that are not permitted within 1 clear working days of the date of your transfer and, should you
wish to cancel within the time- frame or fail to show at the pick up point will be charged for the full amount of
your booking (including any parking fee).
Cancellations or no show fees may be automatically charged to your credit and debit card. If you have
already paid in advance then that amount will not be refundable.
Your Obligations if you do not Receive a Booking Confirmation Number
If you chosen means of receiving a booking confirmation number is by email (no choices if you book online)
and you do not receive a booking confirmation within the 12 hours after your online booking is completed, it
is your responsibility to immediately contact us by phone or e-mail.
Your Booking Confirmation Number is Important
You must have your booking confirmation number with you always. If you experience any booking
difficulties at any time, please contact us.
Changing Your Booking
Subject to availability, you may change it any time up to 4 hours prior to your time of pick up.
Liability
We are unable to take responsibility for the loss of property left in the vehicle at any time and under any
circumstances. In the unlikely event of breakdown or the car being out of order (for example in the event of
a traffic accident) we will endeavour to provide a back-up vehicle or vehicles as quickly as possible.
However we cannot be held liable for any consequential loss incurred as a result of vehicle breakdown or
other unavailability. We strive to arrive at pick-up points in advance of agreed times. Occasionally events
outside our control (e.g. Traffic congestion, Snow, Accident) cause us to be late. In these circumstances we
will endeavour to adjust the agreed booking times to make up for the delay, e.g. by adding a similar period
of time at the end of the booking period.